Privacy Policy

1. Introduction

Miningi Portal (PTY) Ltd ("Miningi", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Personal Information: When you register for an account, we collect your name, email address, phone number, and business details relevant to your account type (venue owner, entertainer, sales agent, etc.).

Location Information: We collect your selected city and province to provide location-based content and recommendations.

Usage Data: We automatically collect information about how you interact with our website, including pages viewed, features used, and engagement metrics.

Payment Information: Payment processing is handled by third-party payment gateways. We do not store credit card details on our servers.

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related communications
• Send marketing and promotional communications (with your consent)
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to enhance user experience
• Detect, prevent, and address technical issues and fraud

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, email delivery, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over encrypted connections (HTTPS).

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.

7. Third-Party Services

Our website integrates with third-party services including:

• Google Analytics (usage tracking)
• Payment gateways (subscription processing)
• Bunny CDN (content delivery)

These third parties have their own privacy policies governing the use of your information.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at the email address below.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Miningi Portal (PTY) Ltd
Registration # 2024/520656/07
Email: privacy@miningi.co.za